Claims

Two mooring men

Our promise

We guarantee you a proactive and professional claims handling service throughout the life of a claim, wherever and whenever it arises. Our highly experienced claims handlers know that every second counts when lives, businesses and the environment are at risk.

Our multicultural claims team is available 24/7 to respond immediately to your needs and provide you with ongoing advice and support. We cover the globe through our offices in major hubs and our international network of correspondents.

Our claims handlers are quick thinking and resourceful, approaching every matter with an open mind and a creative approach. We will work with you to achieve the most fair and positive result, both for you and the membership as a whole.

See our claims handling charter and claims methodology for more details.

How do I get help?

As soon as you know about an incident that might result in a claim, or if you otherwise need help, please get in touch with your usual club contact.

In the event of an out-of-hours emergency, please call one of our emergency contact numbers for immediate help and advice:

  • London: +44 7932 113573
  • Singapore: +65 6506 2800

Non-members can use our Find a Ship tool to check if a vessel is insured by us.

Find a contact

Search filters
Search filters
Search filters

Key Contacts

Sam Kendall-Marsden

Sam Kendall-Marsden

Director of Claims

work fax +44 7827 850 655

The Minster Building
21 Mincing Lane
London
EC3R 7AG
England
UK

View Sam profile

Olivia Furmston

Olivia Furmston

Claims Operations Director

work fax +44 7826 552 034

The Minster Building
21 Mincing Lane
London
EC3R 7AG

View Olivia profile

Jamie Wallace

Jamie Wallace

Legal Director

work fax +44 7554 332 533

The Minster Building
21 Mincing Lane
London
EC3R 7AG
UK

View Jamie profile

You are currently offline. Some pages or content may fail to load.