What you will be doing

As one of the leading global marine insurers, we aim to deliver the exceptional service and support that helps our members overcome risks and achieve their operational and technological goals. 

At the heart of this ambition lies our remarkable talent.

We have an opportunity to join the P&I department as a Claims Assistant at our Newcastle or London office. In this exciting role, you’ll be responsible for the handling of and assisting with P&I and Non-P&I matters including drafting, liaising, maintaining, filing and administration, thereby supporting our strategic vision of being a world leading marine insurance group, providing the highest quality of cost-effective service.

Your main duties will include:

• Handling claims for our shipowner members within the geographical sector, including personal injury matters, cargo claims, and pre-load steel surveys.
• Dealing with claims from inception to completion including settlement within your authority level
• Setting up of claims on our internal claims system once incidents have been created and monitoring their progress.
• Liaising with shipowners’ members throughout the claim

 

• Assisting, supporting and dealing with:
  • General research, including liaising with Claims Executives, Loss Prevention and other departments.
  • Preparation of presentation material using PowerPoint.
  • Preparation and maintenance of spreadsheets and databases.
  • Assisting geographical sectors in developing and maintaining client relationship management data.
  • Assisting as required within the geographical sector.

Your profile

Essential Skills/Qualifications/Experience

• Basic knowledge of shipping terms and common ship operations.
• IT literate with a good working knowledge of MS Office and adaptability.
• Efficient & effective administration skills, demonstrating attention to detail.
• Strong planning and organisational skills with the ability to cope with demanding workloads.
• Self-motivated, proactive and assist as required.
• Good interpersonal skills always appropriate to cultural diversity and with the ability to communicate both verbally and in writing.
• Flexible with availability to be able to service needs of clients and geographical sector colleagues.

Preferred Skills/Qualifications/Experience

• Legal (law degree or equivalent), technical expertise (Mariner) or prior experience within the maritime industry.

What we can offer you